Welcome to Neon Centre!
We take great pride in creating unique and exclusive pieces of products, and we want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to review our Shipping Policy to understand how we handle the shipping of our exclusive handmade products.
Processing Time
All our products are made to order. Orders are processed within 3-7 days from receipt of payment to dispatch. We strive to ship your order as promptly as possible while maintaining the quality standards of our handmade products.
We do not keep items in stock. The same 3-7 day processing time applies to all products.
Shipping Rates and Delivery Times
- Standard shipping is included in the product price at no additional charge, except for a US$50 surcharge for delivery to New Zealand and a US$50 surcharge for delivery to Australia.
- We currently offer standard shipping only. Express shipping is not available at this time.
- Standard delivery time to:
- the USA and EU is 10-14 business days
- Worldwide is 10-14 business days
- Please note that delivery times are estimates and may vary depending on factors such as location, weather conditions, and shipping carrier delays.
Packaging
To ensure the safe arrival of your exclusive handmade products, we use secure and eco-friendly packaging materials. Each piece is carefully wrapped and cushioned to protect it from damage during transit. We are committed to minimizing our environmental impact and encourage recycling of our packaging materials.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow 24-48 hours for the tracking information to be updated.
Shipping Delays
While we strive to meet the estimated delivery times, please understand that unforeseen circumstances may cause delays. Neon Centre is not responsible for shipping delays caused by the shipping carrier or other factors beyond our control.
Damaged or Lost Items
If your order arrives damaged or defective, is the wrong size, or contains an incorrect item, please contact us within 24 hours of delivery at neoncentre@ukr.net. If your order is lost in transit, please contact us as soon as possible. We will work with you to resolve the issue promptly. Please provide detailed information and, if possible, include photographs of the items and packaging.
Returns and Exchanges
Explore our detailed Refund & Return Policy for comprehensive guidance on initiating returns or exchanges, addressing various scenarios to ensure a seamless experience.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our team at neoncentre@ukr.net.
Neon Centre appreciates your business and values your satisfaction. We hope that our Shipping Policy provides clarity on our shipping processes.
Thank you for choosing Neon Centre!